Simple Steps to be done prior to digitally signing your Standing Instruction Request using Net Banking
Standing Instruction through e-Mandate is for Domestic Customer Only.
You should hold an account having net banking facility with any of the banks who are live for e-Mandate registration through net banking.
Customer is required to fill in following mandatory details in “e-Mandate Debit Enrolment Details” form:
Name as per Bank records
Account Type
Account Number and Confirm Account Number
Amount (In Rupee and Paisa) [Note: - Bill amount above this specified amount will not be processed through this Auto-Debit facility and customer can pay such bills through any other available modes]
Bank from drop-down option
Tick the option to authorize Gujarat Energy Limited to create a recurring debit instruction on my bank account (details mentioned above).
Fixed Amount, Maximum Amount, Start Date, and End Date (DD/MM/YYYY & Until Cancelled), Frequency, Purpose of Mandate, Authentication Mode fields are pre-filled fields and can’t be changed.
Upon filling aforesaid details, customer needs to click on “Next” option on the same page and “Proceed” option on the next webpage to proceed for e-Mandate registration request. Customer will be directed to netbanking webpage of bank selected in “e-Mandate Debit Enrolment Details” form. Customer can authenticate submission of e-mandate registration request through netbanking credentials there.
Upon successful submission of e-Mandate registration request, e-mandate may get registered successfully within 3 (Three) working days under normal circumstances. All gas bills raised subsequent to successful registration of e-Mandate, will be processed using this auto-debit facility and customer’s bank account will get auto-debited with billed amount by 3 (Three) working days before due date mentioned on gas bill. All gas bills before successful registration of e-Mandate can be paid through any other available modes.
Cancellation of e-Mandate for activated Auto-Debit facility may be requested by the Customer by logging into Gujarat Energy mobile app or by using the Customer login section on Gujarat Energy website www.gujaratgas.com.
Customer may go to Complaints > New Complaint > Category (select “Payment Related”) and fill the following details for cancellation
In Subject field, write “Cancellation of e-Mandate”
In Message field, write Applicant’s Name, Customer ID, Applicant’s Bank, Applicant’s Bank Account Number and reference number of e-Mandate registration
